Privacy Policy of MasteryTrail LLC

MasteryTrail LLC respects your privacy and is committed to protecting it through this Privacy Policy. This policy describes how we collect, use, disclose, and safeguard your information when you visit our website and use our digital video learning courses ("Services"). Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

We recognize the importance of your privacy, and we adhere to global privacy standards to ensure your personal information is protected.

Information We Collect

We may collect personal and non-personal information about you in a variety of ways, including:

Personal Information

When you register, purchase, or interact with us, we may collect:

Full name
Email address
Phone number (optional)
Billing and payment information
Geographic location (country, city)
Username and password for your MasteryTrail account
Educational preferences or course selections
Device and browser information
IP address and geolocation

Non-Personal Information

We may also collect:

Device type, model, and OS
Browser type and version
Time and date of access
Course usage data (time spent on modules, progress, completion status)
Referring website addresses
Cookies and tracking pixels data

How We Use Your Information

We use the information we collect in the following ways:

To provide, manage, and deliver our digital learning services
To personalize and enhance your learning experience
To process payments and deliver receipts
To maintain your user account and track course progress
To communicate with you about your course status, updates, and promotions
To respond to your inquiries or provide customer support
To send you technical notices, updates, and security alerts
To detect, investigate, and prevent fraudulent or unauthorized activities
To comply with legal obligations and regulatory requirements
To improve our website functionality and course content

Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to:

Enhance user experience
Save user preferences
Provide targeted advertisements
Track usage statistics and analytics

You may choose to disable cookies through your browser settings. However, this may affect the functionality of certain areas of our website and services.

How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information with:

Payment processors (e.g., Stripe, PayPal) to process transactions securely
Service providers who assist in operations such as hosting, email marketing, analytics, and support
Legal authorities when required to comply with law enforcement requests, legal processes, or to defend legal claims
Affiliates or partners under confidentiality agreements for joint promotions or collaborative features (with your consent)

We require all third-party service providers to respect the security of your personal data and to treat it in accordance with the law.

Data Retention

We retain your information for as long as necessary to:

Fulfill the purposes outlined in this policy
Comply with legal obligations
Enforce our agreements
Maintain business records

You may request deletion of your account or personal data at any time by contacting us at sales@masterytrail.com. Please note that certain data may be retained for legal or administrative purposes.

Data Security

We implement a variety of security measures to maintain the safety of your personal information:

SSL encryption during data transmission
Secure hosting infrastructure
Restricted access to authorized personnel only
Regular vulnerability scanning and updates
Data access controls and audit logging

While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

Your Rights and Choices

You have the following rights regarding your personal data:

Access: You may request a copy of the personal data we hold about you.
Correction: You can correct any inaccurate or incomplete information.
Erasure: You may request that we delete your data under certain circumstances.
Restrict Processing: You can request limited processing of your data.
Data Portability: You may request to transfer your data to another controller.

To exercise these rights, contact us at sales@masterytrail.com.

By using our website, purchasing our video learning courses, or providing your information to us, you consent to the terms of this Privacy Policy.

Children's Privacy

Our services are not intended for individuals under the age of 13 (or equivalent minimum age in the relevant jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verified parental consent, we will delete such information immediately.

Third-Party Websites

Our website or courses may contain links to third-party websites. We are not responsible for the privacy practices of such third-party sites. We encourage you to review their privacy policies before submitting any personal information.

International Data Transfers

If you are accessing our services from outside the United States, be aware that your information may be transferred to and stored in servers located in the U.S. By using our services, you consent to the transfer of your information to countries outside your country of residence.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal obligations, or service offerings. When we update our policy, we will revise the “Effective Date” at the top. We encourage you to review this page regularly to stay informed.